Voice loggers and audio recorders are used to locate, retrieve, duplicate and/or distribute audio voice or data information from single system environments to large multi-channel networked systems. Voice loggers and audio recorders are used in call centers, public safety dispatching, technical support centers, and aircraft cockpit voice recording systems. Voice loggers and audio recorders are also used to record client or customer conversations for quality control and workplace performance optimization. Typically, these systems use digital audio recorder technology to compress the signal for large storage capacity, quick retrieval and playback of stored data, and maintenance of records.
Voice loggers and audio recorders may be voice-activated, work in a continuous recording mode, or be operated manually. Voice loggers are often used to provide sample calls for training new employees. There are some legal issues that must be addressed before implementation. In the United States, the Federal Communications Commission (FCC) recommends that businesses using an audio recorder notify customers by using a beep tone at particular intervals.
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